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Our service: we're here for you

satrap offers a comprehensive and accommodating service – from spare parts guarantees to a dust bag finder. All details on servicing and guarantees can be found in our FAQ. User manuals for satrap appliances can be downloaded on this page.

On this page

Frequently asked questions
Repairs and spare parts
User manuals

Frequently asked questions

Where can I find satrap products?

satrap products are available at Coop City, your Coop supermarket and JUMBO. You can also order satrap household appliances online.

How long is the guarantee period?

satrap products have a guarantee of two years. satrap also guarantees a ten-year repair service. During this time, spare parts are available and repairs can be carried out. Servicing and guarantees can be accessed at any Coop supermarket, Coop City or JUMBO.

How do I find the right appliance for me?

The qualified staff at the Coop sales outlets will be pleased to help you select the right satrap product for you.

Are satrap products environmentally friendly?

Sustainability is an important topic for satrap. This is why we are constantly developing our products and pay particular attention to energy efficiency. The product packaging can be recycled. Furthermore, as a satrap customer, you have the opportunity to return appliances that are defective or no longer required to any Coop supermarket, Coop City or JUMBO so that they can be recycled.

Can I have the products delivered?

If you place an order via the JUMBO or Coop City online shop, your shopping will be delivered straight to your door. What’s more, we offer a home delivery service for large appliances (e.g. wine cabinets).

Can I reserve products online?

satrap products can be reserved and later collected from any sales outlet via the JUMBO online shop. The product is purchased upon reservation.

Can I extend the guarantee?

No, this is not currently possible.

Can any appliance be repaired?

Any appliance can be brought in for repair. An expert will assess the appliance to determine whether a repair makes sense from a financial and environmental standpoint.

Repairs and spare parts

Would you like to have a defective appliance repaired or are you looking for spare parts? Here you will find all you need to know about our repair and spare parts service.

Go to repair service

User manuals

Do you own a satrap product but can no longer find the user manual? Don’t worry! You can download all of the user manuals free of charge as a PDF here.

Kitchen

Juicers and presses

satrap Citrico ( < 4.1 MB)

satrap Variafritt ( > 1.4 MB)

Hotplates and grills

satrap Calor 1 ( < 1.9 MB)

satrap Hot Bbq ( > 2.0 MB)

satrap Hot Bbq ( < 1.9 MB)

satrap Hot Bbq ( < 1.9 MB)

Lavatore d’aria Cleanair LW1 ( > 2.4 MB)

Calor 2 ( < 1.2 MB)

Food processors

satrap Asia RK1 ( < 2.0 MB)

Lungo F1 ( > 2.0 MB)

satrap Caffe Sorrento ( > 2.4 MB)

satrap Coffee VA80 ( < 4.7 MB)

satrap VA40 ( > 3.6 MB)

satrap Coffee VA75 ( > 3.8 MB)

satrap Coffee VA60 ( > 12.2 MB)

satrap Coffee Perfect ( > 2.0 MB)

satrap Coffee Medea NO 40 ( < 2.0 MB)

satrap Coffee VA 65 ( > 13.3 MB)

satrap Excelento ( < 2.6 MB)

satrap Coffee Forma ( < 1.0 MB)

satrap Coffee VA50 ( < 8.3 MB)

satrap Coffee Roma ( < 1.3 MB)

espressobar ( < 2.0 MB)

Mano HM3 ( < 1.9 MB)

Mano HM2 ( > 0.8 MB)

satrap Stare SM1 ( < 2.2 MB)

satrap Mixolino ( > 0.9 MB)

satrap Onemix 400 ( > 2.7 MB)

satrap Mix Up ( > 1.7 MB)

satrap Single Mix ( < 0.9 MB)

satrap Triplemix 600 ( < 1.6 MB)

optima grill MG 2311 ( < 15.0 MB)

optima cook MW 1410 ( < 3.7 MB)

optima cook ( > 0.3 MB)

micro MGH 6025 ( > 3.3 MB)

micro MGH 5030 ( > 4.8 MB)

micro MG 6020 ( > 2.5 MB)

micro MG 5020 ( < 3.3 MB)

micro M 6017 ( > 2.0 MB)

MGH-WD 800 ( > 4.0 MB)

MG-D 700 ( > 2.4 MB)

M-D 800 ( > 1.7 MB)

COMPACT ( > 10.4 MB)

Raclettoven Ignis RG1 ( < 2.6 MB)

Orno 2 ( < 1.1 MB)

cucinella lux ( < 0.4 MB)

cucinella due ( < 1.4 MB)

Cooling and freezing

Wine storage cabinet Vini WTS8 ( < 1.6 MB)

OP 1590 GTA++_ OP 2230 GTA++_OP 3270 GTA++ ( > 1.5 MB)

Oecoplan 215 GS A+N ( > 3.2 MB)

Oecoplan 50 GS ( > 2.3 MB)

OECO 179 GS_OECO 212 GS_OECO 249 GS ( < 2.7 MB)

KS 120_18 ( < 1.3 MB)

GT Oecoplan 179_269_418 GT ( > 2.4 MB)

GT 200_ecomax 290_448 ( < 1.2 MB)

GS-SCV 130 ( > 1.1 MB)

GS 220+90 ISO ( > 3.8 MB)

GS-M 130 ( > 1.0 MB)

GS 179B_GS 249B_GS 286B ( > 5.9 MB)

GS 120 ( < 1.3 MB)

GS 50 FB ( < 2.1 MB)

Economic 225+90 CB_263+127 CB ( > 3.6 MB)

Economic 21_Economic_24 ( > 0.2 MB)

290 GS A++NF ( > 3.9 MB)

255GSA+++N ( > 3.0 MB)

213+55 A+ ( > 3.8 MB)

200 + 50 FR ( > 4.3 MB)

188 GT A++_223 GT A++_327 GT A++ ( > 1.9 MB)

181 GS A++ NF ( > 3.6 MB)

164 GS A++ ( > 3.0 MB)

144 GSA+NF_184 GSA+NF ( < 2.0 MB)

122+ 18 KS ( < 3.4 MB)

Raclette and fondue

satrap Allroundgrill ( > 1.8 MB)

partygrill 8 ( < 1.2 MB)

satrap Classic Toaster ( > 2.6 MB)

satrap Lucid Toaster X4 ( < 1.3 MB)

satrap Sandwich CR50 ( < 0.2 MB)

satrap Vision Toaster ( < 2.2 MB)

satrap Sandwich 500 ( < 0.9 MB)

satrap Long Toaster ( > 0.8 MB)

tostomat ( < 0.5 MB)

tostomat isola electronic ( < 0.9 MB)

tostomat compact electronic ( > 0.7 MB)

chroma toaster ( < 1.3 MB)

Mini-Electric kettle piccolino ( < 2.1 MB)

Electric kettle Aqua W1 ( > 2.8 MB)

Electric kettle Aqua W2 ( < 1.3 MB)

piccoboil ( < 1.0 MB)

aquaquick cordless ( < 0.9 MB)

aquamat ( > 1.4 MB)

Smoothie Maker Stare SM2 ( < 2.0 MB)

satrap Lattino ( > 1.0 MB)

cookie ( < 1.2 MB)

Ground

Sled vacuum cleaner

Aspira Plus A700 ( < 2.7 MB)

Aspira copper ( > 2.2 MB)

satrap Aspira Black ( < 6.6 MB)

satrap Aspira Casa 1400 ( < 2.4 MB)

satrap Aspira Gentle ( < 2.3 MB)

satrap Aspira Power 2000 ( < 2.4 MB)

satrap Aspira Cambio 2000 ( < 2.2 MB)

satrap Rapide 2003 ( < 1.0 MB)

satrap Rapide 2002 ( < 1.0 MB)

satrap Carino 1200 ( < 1.3 MB)

Aspira Basic 1800 ( < 1.2 MB)

mistral 190 200 ( > 0.4 MB)

concorde 190 280_delta electronic 190 290 ( > 0.4 MB)

classic ( > 1.3 MB)

Brico 30_1 ( < 0.9 MB)

Handheld vacuum cleaner

satrap Aspira Mano 1 ( > 1.9 MB)

scopa ellettrica ( < 1.4 MB)

record-600 ( > 0.6 MB)

activ 190-180 ( < 0.6 MB)

Bagless vacuum cleaners

satrap Aspira Black ( < 6.6 MB)

satrap Aspira Bagless 1800 ( < 1.3 MB)

Handheld vacuum cleaner

satrap Aspira Mano 1 ( > 1.9 MB)

satrap Ecoclean ( < 3.2 MB)

Textiles

Ferru BE2 2200 ( < 3.8 MB)

satrap Vapor Station ( < 1.4 MB)

vapor-variacord ( > 1.9 MB)

vapor-signal ( > 1.3 MB)

vapor-control ( < 1.1 MB)

vapor ( < 1.5 MB)

vapor super profi ( > 2.1 MB)

vapor station ( > 1.4 MB)

vapor 2000 ( < 1.3 MB)

vapor 710 ( > 1.0 MB)

universalstiro ( > 1.3 MB)

travel line 1000 ( < 1.2 MB)

stiro profivapore ( > 1.1 MB)

steam line 2020 ( > 1.3 MB)

rollpress ( > 0.8 MB)

proline 2200 ( < 1.4 MB)

profistiro ( < 1.4 MB)

profistiro 2 ( < 1.4 MB)

profislide station ( < 1.3 MB)

profislide board ( > 1.1 MB)

Prix Garantie iron 1650W ( > 1.1 MB)

optima line 1800 ( < 1.4 MB)

infinity line 2000 ( > 1.4 MB)

hotair professional ( > 0.6 MB)

hotair light ( < 1.5 MB)

evolution slide ( < 1.6 MB)

evolution line II ( > 1.6 MB)

evolution line 2400 ( < 1.4 MB)

everpress ( < 0.6 MB)

easystiro ( > 1.0 MB)

easy slide 40 ( > 1.1 MB)

digital line 2400 ( > 1.7 MB)

classic slide 85 ( < 2.0 MB)

airplanche ( < 1.0 MB)

satrap Electronic 9600 ( < 1.3 MB)

Regina ( > 3.2 MB)

satrap 3200-3500-3900 ( > 3.2 MB)

universal 807_domestica 805 ( < 3.8 MB)

PRIMO S47 ( < 0.8 MB)

Nähmaschinen und Handstrickapparat 1987_88 ( > 0.4 MB)

Nähmaschinen und Handstrickapparat 91_92 ( < 0.5 MB)

Nähmaschine Modell 840 ( < 10.5 MB)

Nähmaschine 213_223 ( < 3.8 MB)

DF 618 ( > 3.2 MB)

Vapor DR1 ( > 1.9 MB)

satrap Vapino DR 1 ( > 0.5 MB)

Washing machines

BFV 1508 ( > 5.0 MB)

WFH 1687 ( < 5.4 MB)

WFH 1277 ( > 5.7 MB)

Clothes dryer ( > 2.2 MB)

EFM 505 K ( < 1.9 MB)

EFM 101E ( > 2.6 MB)

EFM 101 ( > 2.8 MB)

EFH 703 K ( > 2.8 MB)

BFCE 162 ( < 2.0 MB)

Personal hygiene

Hair and beard trimmer

Hair and beard trimmer HS3 ( > 5.5 MB)

Hair trimmer set HS2 ( < 5.4 MB)

profi gold cut ( > 1.0 MB)

perfect cut ( < 1.3 MB)

hairset complet ( > 1.1 MB)

cut & style ( < 1.5 MB)

coiffeur cut ( < 1.2 MB)

Hairdryer Vento AC1 ( < 2.0 MB)

Hairdryer Vento HT1 ( > 2.4 MB)

Vento HT2 ( > 0.9 MB)

master 2200 ( > 0.3 MB)

holiday 1600 ( > 0.3 MB)

gentle 1800 ( < 2.1 MB)

Hairdressing appliances

Ceramic straightener Liss2 ( > 0.8 MB)

Ceramic straightener Liss1 ( < 1.1 MB)

hair styling 300 ( < 0.3 MB)

flat ( > 0.3 MB)

flat vario ( > 0.3 MB)

happy feet ( > 1.6 MB)

Climate

satrap Mini Convector ( > 0.8 MB)

satrap Convector ( < 0.9 MB)

satrap Miniheat ( < 0.9 MB)

Radia OR3 2000 ( < 1.3 MB)

Radia OR2 1000 ( < 1.2 MB)

Radia OR1 500 ( > 1.1 MB)

radia 1200_radia 2000 ( < 1.2 MB)

NSB-200C4L ( > 1.1 MB)

NSB-200A7 ( < 0.5 MB)

mountain swing 2000 ( < 0.8 MB)

mountain 2000 ( < 0.7 MB)

mobil 1200_1500_2000 ( < 0.5 MB)

flat ben 1200_little ben 2000_big ben timer 2000 ( < 0.9 MB)

FH-501_FH-702_FH-901 ( > 1.0 MB)

climalux 20 ( > 0.3 MB)

clima_climalux_clima exclusiv ( > 1.0 MB)

clima 20 ( < 0.3 MB)

CH-2000MAT_CH-2000MA-TT ( < 0.9 MB)

CH-09T ( > 0.6 MB)

satrap Coolfog 45 ( < 1.6 MB)

satrap Cool Air ( > 1.3 MB)

satrap Livingair ( > 1.2 MB)

satrap Humi 50 ( > 2.1 MB)

satrap Climavap ( > 2.5 MB)

livingair ( > 1.2 MB)

Cleanair LW1 ( > 2.4 MB)

Pure Air ( > 1.0 MB)

pure air ( > 1.0 MB)

Cleanair LW1 ( > 1.4 MB)

AWE-25HTWH ( < 2.7 MB)

satrap Fresh Tower ( < 0.8 MB)

FT-23A ( < 0.6 MB)

FD-40H ( < 0.6 MB)

euroline 25_10D ( > 0.9 MB)

windy B1_B2_B3 ( > 1.0 MB)

Air conditioners

Suntec Advance ( > 0.6 MB)

Suntec Advance 2.9-3.5 ( < 2.2 MB)

DeLonghi Pinguino T100 Eco ( > 5.3 MB)

DeLonghi Pinguino PAC 29 ECO ( < 4.8 MB)

DeLonghi PinguinoF120-F130 ECO ( > 10.2 MB)

DeLonghi Pinguino ECO ( < 3.7 MB)

satrap Cool 6000 ( < 1.6 MB)

satrap Cool 9000-2 ( > 1.6 MB)

Oscar twin basic ( > 2.6 MB)

cool 9000-2 ( > 1.6 MB)

cool 6000-1 ( > 1.1 MB)

argo sintesi ( < 0.4 MB)

Philosophy and standards Energy-efficient household appliances

Functional and environmentally friendly products of certified quality – this is our standard.

Products Clear design and functionality

Our products are at the cutting edge of technology and come in a contemporary design.

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Customer Service

Contact

Phone number 0848 888 444

Monday - Saturday	08:00 – 20:00 (CHF 0.08 / min)

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